What Denver Customers Say About Our Sewer and Water Work
An independent, licensed plumbing contractor. Not affiliated with Denver Water or the City and County of Denver.
This page collects what real customers have told us and told Google after we finished work at their property in the Denver metro. The reviews below are quoted directly, without edits, so you can read the same words other people left on our Google Business Profile.
- Verbatim quotes, not summaries written by us.
- Reviews come from our Google Business Profile.
- Recurring themes: responsiveness, honesty, and clean work.
- We read every review, including the hard ones.
- No review is edited, extended, or paraphrased before it is published here.
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What Do Our Reviews Actually Say?
Read across the reviews on our Google Business Profile and a few things come up again and again. Customers mention that we showed up and did the work when other companies could not solve the problem, that we explained what was actually wrong before quoting a fix, and that we worked through difficult conditions, including hard soil and after hours, to get service restored.
Customers also mention how the crew treated the property while the work was underway. Being careful with a yard during an excavation, being direct about the scope of a repair, and being available when a line failed on a weekend are the specific things people chose to write about, not vague praise.
(720) 935-6221What customers consistently mention
- Solving a problem another company could not fix.
- Clear, direct communication about the issue and the fix.
- Crews working late or on weekends to restore service.
- Care taken to limit damage to the yard during excavation.
- Professionalism and competence named specifically, not generally.
- Fast response when water or sewer service was already out.
- Efficiency, described as not wasting the customer's time.
How We Diagnose It
What We Do With Feedback, Positive or Negative
Every review that comes in gets read by the people who run this company, not filtered out before anyone sees it. Where a review points to something we did well, we look at whether that is a repeatable practice we can hold the rest of the crew to. Where a review points to a problem, that is the one that gets discussed first.
We do not offer anything in exchange for a review, and we do not write reviews ourselves under other names. A review that says a specific crew member's name, a specific street condition, or a specific problem is worth more than a generic star rating, and that is what you will find if you read our profile directly.
What you can expect after a job
- An honest answer about whether the work went the way we planned.
- A crew that will tell you if something did not go perfectly, not just the customer telling us.
- No pressure to leave a review before the work is finished and paid for.
- A real name attached to a real Google account, checkable by anyone.
How a Review Ends Up Here
- 1
We finish the job
Work is completed, inspected, and the customer is walked through what was done.
- 2
The customer decides whether to leave feedback
We do not require or script a review. Some customers write one, most do not, and both are fine.
- 3
The review posts to Google
It appears on our public Google Business Profile under the customer's own name.
- 4
We read it
Every review is read by ownership. Recurring themes shape how we train and dispatch crews.
What Denver Customers Say About Working With Us
“Very direct and to the point. Extremely efficient and professional.”
“They cleared our drain where Roto Rooter couldn't and quoted us to replace the line under our concrete.”
“Prompt service and worked well into the night to restore service due to hard soil. And did their best to prevent large scars to the yard”
What Drives Whether a Job Ends in a Good Review
The reviews we get tend to track the same things every job depends on: how clearly the problem was explained before work started, how closely the finished work matched what was quoted, and how the crew left the property when they were done.
None of that is about price alone. A fair number of the reviews we get involve emergency work, where the driver of satisfaction is speed and honesty under pressure rather than the lowest possible number.
Call (720) 935-6221 if you want to talk to us before you decide who to hire.
Frequently Asked Questions
See the Work Behind the Reviews
Project Gallery
A written record of the kinds of sewer, water, and drain jobs we take on.
Explore Project GalleryAbout Us
Who runs Denver Sewer and Water and how the company operates.
Explore About UsAre You Denver Water?
The difference between our private company and the municipal utility.
Explore Are You Denver Water?Our Family of Companies
For related services, see our sister company partners in the same family of companies:
Want to know what to expect before you hire us?
Read what past customers actually wrote, then call (720) 935-6221 to talk about your job.